Terms of Service — Glowr OS
These Terms of Service (the “Terms”) govern your access to and use of Glowr OS, our customer-relationship-management software for home-service businesses (the “Service”). By creating an account or using the Service, you agree to these Terms.
1. The Service
Glowr OS is a software-as-a-service CRM that helps home-service businesses manage the pipeline from clients to quotes to jobs to invoices to payments. The Service includes the web application, the Glowr AI assistant, integrations (including QuickBooks, Stripe, Resend, and Google Maps), and related features. The Company may add, modify, or remove features at any time.
2. Accounts and Eligibility
- You must be at least 18 years old and authorized to act on behalf of the business you register.
- You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
- You agree to provide accurate account and business information and to keep it current.
- One account per business unless the Company approves otherwise; seat limits of your plan apply.
3. Beta Program Terms
During the private beta period (expected through the public launch), the following apply:
- As-is software: the beta Service is provided “as is” and may contain bugs, change without notice, or be temporarily unavailable.
- No fees: beta participation is free. Billing terms for the public release will be announced before any charges apply, and you will have the opportunity to cancel.
- Feedback license: any feedback, suggestions, or ideas you provide about the Service become the Company’s property, and you grant the Company a perpetual, irrevocable, worldwide license to use them without compensation.
- Your data: use the beta for real work at your own risk; export important records regularly using the Service’s export features.
- Confidentiality: the beta Service and its non-public features are confidential under the NDA and Beta Testing Agreement you sign.
4. Your Responsibilities for Client Data
- You represent that you have the necessary rights and consents to store your clients’ personal information in the Service and to contact them (including by email or SMS) as permitted by applicable law, including the TCPA and CAN-SPAM Act.
- You are responsible for the accuracy and legality of the data you enter, including client lists, quotes, invoices, and payment records.
- Payment card data is processed by Stripe; you agree not to enter full card numbers anywhere in the Service outside Stripe’s secure payment flows.
5. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
- Upload or transmit malicious code, or attempt to gain unauthorized access to the Service or its systems.
- Resell, sublicense, or provide access to the Service to third parties except your own authorized team members.
- Use the Service to send spam or unsolicited marketing messages.
- Reverse-engineer or copy the Service’s software except as permitted by law.
6. Glowr AI Assistant
The Glowr AI assistant provides suggestions based on your data and general knowledge. AI outputs may be inaccurate or incomplete; you are responsible for reviewing them before acting (for example, before sending a quote or message to a client). Do not enter sensitive information you do not want processed by the AI features.
7. Third-Party Integrations
Integrations you connect (QuickBooks, Stripe, Resend, Google Maps, and others) are provided by third parties and subject to their own terms and privacy policies. The Company is not responsible for the acts or omissions of third-party providers, and disconnecting an integration stops future syncing but does not delete data already synced to the third party.
8. Fees and Billing
No fees are charged during the private beta. For the public release, subscription plans, pricing, and billing terms will be published and presented for your acceptance before any payment is due. You may cancel as described in the billing terms applicable at that time.
9. Intellectual Property
The Service, including its software, design, and trademarks, is owned by the Company and protected by intellectual-property laws. Subject to these Terms, the Company grants you a limited, non-exclusive, non-transferable license to use the Service for your business’s internal operations. You retain all rights to your business data and client data stored in the Service.
10. Data: Ownership, Export, and Deletion
You own your data. You may export your records at any time using the Service’s export features. Upon termination or deletion of your account, we will delete your data within 30 days of your request, subject to legal retention obligations. The Company may retain aggregated, de-identified data.
11. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE. THE COMPANY’S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS YOU PAID TO THE COMPANY IN THE 12 MONTHS PRECEDING THE CLAIM (OR $100 IF NO AMOUNTS WERE PAID, AS DURING THE BETA).
13. Termination
Either party may terminate at any time with written notice. The Company may suspend or terminate your access immediately for violation of these Terms or for non-payment after the beta. Upon termination, your license ends and Section 10 governs your data. Sections 9 through 12 and 14 survive termination.
14. Governing Law and Disputes
These Terms are governed by the laws of the State of Florida. Any dispute shall be resolved in the state or federal courts located in Florida, and the parties consent to their jurisdiction. The prevailing party in any dispute is entitled to recover reasonable attorneys’ fees.
15. Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated through the Service or by email at least 14 days before taking effect. Continued use after the effective date constitutes acceptance; if you do not agree, you may terminate under Section 13.
16. General
- Entire agreement: these Terms, the Privacy Policy, and any executed Beta Testing Agreement or NDA constitute the entire agreement regarding the Service.
- Severability: if any provision is held unenforceable, the remaining provisions continue in full force.
- Assignment: you may not assign these Terms without the Company’s consent; the Company may assign in connection with a merger or sale.
- Notices: to the Company at the contact below; to you at your account email.
17. Contact
Glowr.Enterprises LLC
[BUSINESS ADDRESS]
Email: hello@glowr.enterprises Phone: [CONTACT PHONE]
Note: This is a template prepared for convenience, not legal advice. Have a licensed Florida attorney review it before use or publication.